POSITION SUMMARY:
Eliminate the Bank's losses by working with debtors of delinquent loans.
REQUIRED EDUCATION, EXPERIENCE AND SKILLS:
High School diploma or equivalent work experience
Minimum of 3 years collection experience required
Strong communication skills and phone mannerism
Must be able to deal with difficult/adversarial situations
DUTIES/RESPONSIBILITIES:
Collection of accounts 10 days or more past due through direct contact with debtors by phone and letter
Order and monitor repossessions
Adhere to service delivery and quality service performance
Participate in all required training sessions for compliance
Maintain adequate controls to ensure compliance with consumer protection statutes/regulations in a defined area of responsibility
Implement bank-directed policy and changes relating to regulatory amendments
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities and qualifications may be required and/or assigned as necessary.
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